These terms apply to products ordered via pantherchantier.com.
1. Order process
1.1 Our display of products on our website is an invitation and not an offer to sell those products to you.
1.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).
1.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
1.4 If you enter a correct e-mail address we will send you an order acknowledgement e-mail and order update e-mail(s). These are not order confirmation or order acceptance from us.
1.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us (or the relevant retailer in relation to certain sales which are facilitated by us) will take place at the point the products you have ordered are dispatched to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 1.3 above) or we have sent acknowledging e-mails (see 1.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been dispatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products dispatched will be collected for full refund.
1.6 The contract will be formed at the place of dispatch of the products.
1.7 All orders that you place on this website will be subject to acceptance in accordance with clause 1.5 of these terms and conditions.
1.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record.
2. Payment
2.1 Payment may be made by the methods available under checkout page.
2.2 You will be charged the current price for buying products from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT (where applicable). We reserve the right to amend prices if there is a change in the rate of VAT All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. For delivered to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.
2.3 Shipping is free. No delivery charge will be applied at checkout. Only if and when a product is returned to us, a delivery charge will be applied to re-deliver it to a different shipping address (please view our shipping.)
2.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.